Go to your Wi-Fi device we installed (typically a rectangular black box):

1. Shutdown all your devices
2. Gently unplug the power cord from your wall outlet
3. Wait 5 minutes
4. Plug the power cord back into your wall outlet
5. Wait 5 minutes
6. Start up your devices
7. Open a webpage up and test to see if your Wi-Fi is working

** PLEASE DO NOT PRESS THE “RESET” BUTTON ON YOUR ROUTER **

If you have completed the above procedures and you are still experiencing problems, please call our tech support line:

404-215-3280 ext. 3

You can call 24/7 and leave a message – We will respond as soon as possible within business hours.

The above mentioned extension forwards to our cell phones when we are out of the office – if your phone call was not answered, please make sure you leave a message.

We want to be sure that:

1) You get the service you are supposed to get and

2) That any problems get fixed ASAP

Thank you again and have a super-fast internet day!