Internet “First Aid” Manual

Go to your Wi-Fi device we installed (typically a rectangular black box):

  1. Shutdown all your devices
  2. Gently unplug the power cord from your wall outlet
  3. Wait 30 seconds
  4. Plug the power cord back into your wall outlet
  5. Wait 30 seconds
  6. Start up your devices
  7. Open a webpage up and test to see if your Wi-Fi is working

If you have completed the above procedures and you are still experiencing problems, please call our tech support line:

404-215-3280 ext. 3

You can call 24/7 and leave a message – We will respond as soon as possible within business hours.

 

The above mentioned extension forwards to our cell phones when we are out of the office – if your phone call was not answered, please make sure you leave a message.

 

We want to be sure that:

1) You get the service you are supposed to get and

2) That any problems get fixed ASAP

Thank you again and have a super-fast internet day!