Go to your Wi-Fi device we installed (typically a rectangular black box):
- Shutdown all your devices
- Gently unplug the power cord from your wall outlet
- Wait 5 minutes
- Plug the power cord back into your wall outlet
- Wait 5 minutes
- Start up your devices
- Open a webpage up and test to see if your Wi-Fi is working
** PLEASE DO NOT PRESS THE “RESET” BUTTON ON YOUR ROUTER **
If you have completed the above procedures and you are still experiencing problems, please call our tech support line:
404-215-3280 ext. 3
You can call 24/7 and leave a message – We will respond as soon as possible within business hours.
The above mentioned extension forwards to our cell phones when we are out of the office – if your phone call was not answered, please make sure you leave a message.
We want to be sure that:
1) You get the service you are supposed to get and
2) That any problems get fixed ASAP
Thank you again and have a super-fast internet day!