Open Internet Compliance Statement

 

For those customers that are on our HCI LiTE service, please refer to either T-Mobile or AT&T Transparency statement, as the case may be, as you are wholly on their networks.  This page only applies to HCI Prime customers.

Here at Georgia Highspeed Country Internet, we value our customers. To show how much we value our customer we have vowed to be completely transparent.

Blocking

We refuse to block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. We do not block consumers from accessing lawful websites, subject to reasonable network management; nor do we block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management.

Throttling

We also reject bandwidth throttling. This means we refuse to degrade, impair, or slow down your internet service for any reason including regulating network traffic and minimizing bandwidth congestion.

Affiliated Prioritization

We do not take any part in practices that directly or indirectly favors some customers over other customers. These practices include traffic shaping, prioritization, or resource reservation to benefit an affiliate, including identification of the affiliate.

Paid Prioritization

We do not take any part in practices that directly or indirectly favors some customers over other customers. These practices include traffic shaping, prioritization, or resource reservation in exchange for consideration, monetary, or otherwise.

Congestion Management

We do not take part in congestion management practices; regardless of the type of traffic. We do not have usage limits.

Application Specific Behavior

We do not block or rate-control specific protocols or protocol ports, modify protocol fields in any way.  HCI does not block or rate-control specific protocol ports, modify protocol fields … etc.

Device Attachment Rules

Only radios installed by a qualified Georgia Highspeed Country Internet, LLC technician will be allowed on the network. Any device capable of connecting to an Ethernet port or to a WiFi access point connected to an ethernet port may connect to the CPE Router.

Security

Georgia Highspeed Country Internet, LLC employs a NAT structure for the majority of our customers.  However, all customers are responsible to ensure their devices are protected with a firewall and anti-virus software. Any customer with a public IP address will be given 1 Private address behind a DMZ.  Customers with Public IP addresses are warned and cautioned to be even more vigilant about their network security than customers who are behind a NAT structure.

Service Description

Georgia Highspeed Country Internet, LLC provides fixed wireless broadband. We use a combination of Fiber Optic, unlicensed and licensed spectrum to deliver the services to the customer. Impact of Specialized Services are not subject to Open Internet Compliance. For a detailed layout of our service plans please visit www.hcicomm.net/service-plans/

Impact of Non-Broadband Internet Access Service Data

We do not utilize non-broadband internet services.

Price

For accurate rates and terms please call Georgia Highspeed Country Internet, LLC . Basic service plans can also be found on http://hcicomm.net//service-plans/ Installation costs vary on location and amount of equipment needed.

Privacy Policy

To see our detailed Privacy Policy visit our website at http://hcicomm.net//privacy-policy/ If you have any questions feel free to give us a call.

Redress Options

We work to respond to issues immediately within 2-8 hours. If you have a complaint, please send to hci@hcicomm.net or call 404-215-3280 x0 to speak with anyone in the office immediately. We will work diligently to resolve your complaint. We have a 30 day money-back guarantee for our prime and LTE internet installations (not to include data).